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This Return Policy applies to all jewelry orders placed on jinglinjewelry.com.
You may request return within 30 calendar days after you receive your package. Items must be unused, unworn, in original condition, with all original packaging, certificates and accessories intact.
Non-Returnable Items:Custom-made, engraved, resized personalized jewelry, loose gemstones / loose diamonds are not eligible for change-of-mind return. Returns are only accepted if there is manufacturing defect.
To start a return, contact us at admin@jinglinjewelry.com with your order number and item photos. Do NOT send items back without our prior approval. We will send you return instructions.
If item is defective, wrong or damaged on arrival: we cover return shipping cost.
If you return due to change of mind: buyer is responsible for return shipping fees, original shipping fee is non-refundable.
After we receive, inspect and approve the returned item, refund will be processed to your original payment method within 3–7 business days. Refund arrival time depends on your bank or PayPal processing time.
Please contact us within 7 days after delivery with photos of damaged/wrong goods. We will arrange replacement or full refund.
Contact Email: admin@jinglinjewelry.com