Effective Date: January 1, 2026

These Terms & Conditions (“Terms”) govern your use of jinglinjewelry.com (the “Site”) and any purchase you make through the Site. Your statutory consumer rights under the laws of your country always prevail over these Terms.

1. General

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By placing an order, you represent that you meet this requirement.

2. Products & Descriptions

2.1 Accuracy of Information

We make every effort to describe our jewelry accurately, including materials, dimensions, carat weights, and gemstone characteristics. However, slight variations may occur due to:

• Handcrafted nature of the products

• Photographic lighting and monitor settings

• Natural variations in gemstones and precious metals

Carat Weight: Lab-grown diamond and moissanite weights are approximate. For stones described in fractions (e.g., 1/2 carat), the actual weight may fall within a reasonable range. Contact us for exact specifications before ordering if weight is critical to your decision.

Product Labeling: All lab-grown diamonds are described using the terms “laboratory-grown” or “lab-grown” in immediate proximity to the word “diamond,” in accordance with applicable advertising guidelines. Moissanite is always identified by its own name and is never described as diamond.

2.2 Gemstone Treatments

Some gemstones may undergo standard industry treatments to enhance appearance or durability. Where required, we will disclose treatments that significantly affect value or require special care. If you have questions about a specific stone, please contact us.

2.3 Hallmarking (UK Customers)

Precious metal items sold to UK customers comply with the Hallmarking Act 1973. Items exceeding the legal weight thresholds bear an approved UK assay office hallmark. Items below the threshold are exempt. Our UK dealer‘s notice is displayed on the Site in accordance with applicable requirements.

2.4 Lab-Grown Diamonds & Moissanite

Lab-Grown Diamonds: Our lab-grown diamonds are created in controlled laboratory environments using advanced technological processes. They are not mined from the earth and are clearly labeled as laboratory-grown in all product descriptions. Lab-grown diamonds are not subject to the Kimberley Process because they are not mined.

Moissanite: Moissanite is a silicon carbide gemstone. It is lab-created and valued for its brilliance, fire, and durability. Moissanite is not a diamond and should not be represented as such.

We clearly label all products by stone type, with the qualifying term appearing immediately before the word “diamond” in every product listing. If you have questions about the specific stone in any product, please contact us before ordering.

2.5 Disclosure & Certification

Where applicable, lab-grown diamonds and moissanite may be accompanied by grading or authenticity certificates from recognized laboratories or our suppliers. Certificate availability varies by product and is indicated on the product page. The stone type is clearly disclosed in close proximity to every product description.

3. Pricing & Payment

3.1 Pricing

All prices are displayed in the currency shown at checkout. Prices are subject to change without notice.

For EU/UK customers: Prices include VAT where applicable, unless otherwise stated. If you are purchasing from outside the EU/UK, prices may exclude local import taxes and duties, which are your responsibility.

3.2 Payment

We accept payment via the methods displayed at checkout. You represent that you are authorized to use the payment method provided.

We reserve the right to cancel any order if payment is declined or suspected to be fraudulent. If payment has already been processed, we will issue a full refund.

3.3 Errors

If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and refund you in full. We will notify you before doing so.

4. Orders & Acceptance

4.1 Order Confirmation

Your order is an offer to purchase. Our order confirmation email confirms receipt but does not constitute acceptance. Acceptance occurs when we dispatch the goods.

4.2 Order Cancellation by Us

We may cancel an order if:

• The product is unavailable or discontinued

• Payment is not authorized

• We suspect fraudulent or unauthorized activity

• There was a pricing or description error

If we cancel, you will receive a full refund.

4.3 Custom & Personalized Orders

Custom-made, engraved, and resized items are produced to your specifications. These orders are non-cancellable and non-refundable once production begins, except where a manufacturing defect is confirmed. Please review your customization details carefully before confirming your order.

5. Returns & Exchanges

Returns, exchanges, and refunds are governed by our Return & Exchange Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to that policy.

Key points:

• EU/UK customers have a statutory 14-day right of withdrawal

• All customers may return eligible items within 30 days under our voluntary policy

• Custom, personalized, and final-sale items are excluded from voluntary returns

6. Shipping & Delivery

Shipping terms, rates, and delivery estimates are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Key points:

• Shipping costs are determined by mutual agreement with our customer service

• International customs duties and import taxes are the buyer’s responsibility

• Risk of loss passes to you upon delivery

7. Intellectual Property

All content on the Site — including text, images, logos, designs, product photography, and trademarks — is owned by us or our licensors and protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided copyright notices remain intact.

8. Limitation of Liability

To the fullest extent permitted by law:

• We provide the Site “as is” and make no warranties beyond those expressly stated

• We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products

• Our total liability for any claim is limited to the amount you paid for the product giving rise to the claim

• We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., customs, carrier delays, natural events)

This section does not limit:

• Any statutory rights you have as a consumer

• Our liability for death or personal injury caused by negligence

• Our liability for fraud or fraudulent misrepresentation

9. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms

• Your misuse of the Site or products

• Your violation of any law or third-party rights

10. Governing Law & Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of [your jurisdiction — e.g., the State of Delaware, USA / England and Wales / Hong Kong SAR] , without regard to conflict of law principles.

EU/UK Consumers: Nothing in this clause deprives you of the protection afforded by the mandatory consumer protection laws of your country of residence.

10.2 Dispute Resolution

If a dispute arises, please contact us first at admin@jinglinjewelry.com so we can attempt to resolve it informally.

EU Consumers: The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. You may also contact your local European Consumer Centre.

All other consumers: Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction] .

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance.

If you do not agree to the revised Terms, you must stop using the Site.

12. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Information

For questions about these Terms:

Email: admin@jinglinjewelry.com
Response Time: Within 24 business hours

These Terms should be read together with our Privacy Policy, Return & Exchange Policy, and Shipping Policy.